AGB

General Terms and Conditions

1. Scope of Application

The following General Terms and Conditions form an integral part of all agreements concluded with VVB Vierländer Betriebsgesellschaft mbH & Co. KG (hereinafter also referred to as “VVB Vierländer Betriebsgesellschaft mbH & Co. KG”). They apply in particular to services provided by VVB Vierländer Betriebsgesellschaft mbH & Co. KG, such as the provision of hotel rooms, conference and banquet rooms and other facilities at the Zollenspieker Fährhaus. The contractual partner of VVB Vierländer Betriebsgesellschaft mbH & Co. KG is generally the hotel guest and/or the event organiser. If an organiser places a booking on behalf of a guest, the organiser shall, in case of doubt, be deemed a joint contractual partner and shall be jointly and severally liable together with the guest.

Legal Notice

2. Applicable Prices
Unless otherwise agreed, the prices underlying the booking are based on the price list valid at the time the services are provided. Should binding prices be stated by VVB Vierländer Betriebsgesellschaft mbH & Co. KG in a written booking confirmation, and more than six (6) months elapse between the conclusion of the contract and the provision of services, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to apply the price list valid at the time of service provision, provided these prices do not exceed 30% of the originally agreed price.

3. Prices may also be adjusted by VVB Vierländer Betriebsgesellschaft mbH & Co. KG if, after the conclusion of the contract, the customer requests changes regarding:

the number or duration of booked rooms / facilities
the time schedule of the event
the room category or the booked event space
the number of participants
scope of services provided by VVB Vierländer Betriebsgesellschaft mbH & Co. KG

and VVB Vierländer Betriebsgesellschaft mbH & Co. KG confirms such changes in writing.

4. For banquet bookings the following additional terms shall apply: The purpose of the banquet as stated by the customer at the time of booking shall form an essential part of the contract. Should the actual event significantly deviate from the stated purpose, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to terminate the contract without notice.

If the agreed minimum revenue from food and beverages is not achieved, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may charge the difference.

If technical equipment is provided by VVB Vierländer Betriebsgesellschaft mbH & Co. KG, it may request an appropriate security deposit to cover potential damage or loss or may, at its discretion, take out liability insurance at the organiser’s expense. Customers are not permitted to bring their own food and beverages for the event. Exceptions may be permitted in writing. In such cases, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may charge a service fee and/or corkage fee. The rented event space is available for the period agreed in the contract only. If this period is exceeded, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may charge a reasonable
additional fee.

After the conclusion of the contract, cancellations must be submitted at least nine (9) months prior to the booked date. In case of later cancellation, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to charge cancellation fees (liquidated damages) as follows:

9 to 4 months before the event: 65% of the room hire fee
Less than 4 months before the event: 80% of the room hire fee
Less than 2 weeks before the event: 90% of the room hire fee

The number of participants stated in the booking is binding. The customer shall notify VVB Vierländer Betriebsgesellschaft mbH & Co. KG of the final number of attendees no later than fourteen (14) days prior to the event. If the number of participants decreases by more than 10%, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may adjust the event space accordingly (taking into account the changed room hire fees and spatial requirements) and may additionally charge a loss of profit based on the originally agreed number of participants. Reductions in the number of participants will be taken into account for billing purposes up to two (2) days before the event. If more participants attend than reported, billing will be based on the actual number of attendees.

5. The purpose of the conference as stated by the customer at the time of booking forms an essential part of the contract. Should the actual event deviate significantly from the stated purpose, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to terminate the contract without notice. If a minimum turnover has been agreed and is not achieved, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may claim the difference as lost profit. If technical equipment is provided, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may request an appropriate security deposit to cover potential damage or loss or may, at its discretion, take out liability insurance at the organiser’s expense. Customers are not permitted to bring their own food and beverages for the event. Exceptions may be made in writing. In such cases, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may charge a service fee or corkage. The reserved event space is available only for the agreed period. Should this period be exceeded, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may charge a reasonable
additional fee.

After the contract is concluded, cancellations must be made at least four (4) months prior to the booked date. In case of later cancellation, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to charge cancellation fees (liquidated damages) as follows:

4 to 2 months before the event: 50% of lost turnover
Less than 2 months before the event: 70% of lost turnover
Less than 2 weeks before the event: 90% of lost turnover

The number of participants stated in the booking is binding. The customer shall notify VVB Vierländer Betriebsgesellschaft mbH & Co. KG of the number and names of participants no later than fourteen (14) days prior to the event. If the number of participants decreases by more than 10%, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may reallocate the confirmed rooms, taking into account any changes in room hire fees and spatial requirements, and may additionally charge a loss of profit based on the originally booked number of participants. Reductions in participant numbers will be accounted for in the invoice up to two (2) days before the event. If more participants attend than reported, billing will be based on the actual number of attendees.

6. Cancellations or changes to original room reservations and overnight stays (“room nights”) are free of charge for the guest or organiser (unless otherwise agreed in separate booking conditions) if made within the following periods:

1 to 3 rooms: up to 1 day before arrival
4 to 8 rooms: up to 7 days before arrival
9 to 14 rooms: up to 4 weeks before arrival
More than 14 rooms: up to 6 weeks before arrival

For room blocks or group bookings, the same deadlines apply, calculated from the originally requested total volume.

If cancellations occur outside these deadlines or in case of no-show, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to charge a lump-sum compensation or no-show fee of 80% of the room price, unless otherwise agreed at the time of booking.

7. If it has been agreed that the customer may withdraw from the contract free of charge within a certain period, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may also withdraw from the contract during this period if other customers request the same booked event rooms and the customer does not waive their right of withdrawal within a reasonable period upon inquiry by VVB Vierländer Betriebsgesellschaft mbH & Co. KG. VVB Vierländer Betriebsgesellschaft mbH & Co. KG also reserves the right to withdraw from the contract without giving reasons within 72 hours of confirmation by the customer or VVB Vierländer Betriebsgesellschaft mbH & Co. KG.

If an agreed or requested advance payment or security deposit is not made even after a reasonable additional period set by VVB Vierländer Betriebsgesellschaft mbH & Co. KG, it is entitled to withdraw from the contract. VVB Vierländer Betriebsgesellschaft mbH & Co. KG may also withdraw from the contract for justified reasons without notice, particularly if:

force majeure or other circumstances beyond its control make fulfilment impossible;
events or rooms are booked through misleading or false information, or by withholding essential facts;
there is reason to believe the event could endanger its smooth operations, safety, or public reputation;
the purpose or occasion of the event is unlawful.

A justified withdrawal by VVB Vierländer Betriebsgesellschaft mbH & Co. KG does not entitle the customer to claim damages.

8. VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled, both at the time of contract conclusion and thereafter, to request an advance payment and a reasonable security deposit. A reasonable deposit is considered to be at least 50% of the agreed service price. If the contractual partner has no residence or registered office in Germany, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may require a full security deposit equivalent to the total price. Advance payments and security deposits are due no later than four (4) weeks before the agreed start of service provision.

9. Invoices from VVB Vierländer Betriebsgesellschaft mbH & Co. KG are due for payment within ten (10) days of receipt, and at the latest four (4) weeks after services are provided, without any deduction.

10. If the total sum of outstanding invoices for services already provided exceeds €250, or if services are provided for a period exceeding one week, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may issue interim invoices. All invoices are payable immediately upon presentation in cash and without any discount. In case of late payment of even a single invoice, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to terminate all existing contracts and suspend all current and future services for the customer. This also applies to advance services already provided by VVB Vierländer Betriebsgesellschaft mbH & Co. KG. The contractual partner has no right of retention on outstanding invoices. Set-off against VVB Vierländer Betriebsgesellschaft mbH & Co. KG’s claims is only permitted to the extent that the counterclaims are undisputed or legally established. If payment is made by credit card without physically presenting the card (e.g., via phone or online), the contractual partner may not later dispute the charge with the card issuer.

11. Booked rooms are available from 3:00 pm on the day of arrival. Early check-in is not guaranteed unless the rooms are booked from the previous night as well. If a later arrival time has not been explicitly agreed, VVB Vierländer Betriebsgesellschaft mbH & Co. KG reserves the right to reassign the rooms after 6:00 pm if the customer has not arrived. On the agreed day of departure, rooms must be vacated no later than 11:00 am. VVB Vierländer Betriebsgesellschaft mbH & Co. KG may charge 50% of the full room price for use until 6:00 pm, and 100% thereafter.

12. Left-behind items will only be sent back upon request and at the customer’s risk and expense. VVB Vierländer Betriebsgesellschaft mbH & Co. KG will store items for six (6) months and may charge a reasonable fee for this service. Thereafter, items of recognisable value will be handed over to the local lost property office.

13. VVB Vierländer Betriebsgesellschaft mbH & Co. KG is not liable for damages, including loss of personal items, except in cases of intent or gross negligence by VVB Vierländer Betriebsgesellschaft mbH & Co. KG or its staff. Parking is provided as a service without contractual obligation, and VVB Vierländer Betriebsgesellschaft mbH & Co. KG assumes no liability for related damages. Customers are liable for any damage in the hotel, rooms, or provided facilities. Damages must be reported to the management immediately. If the provided rooms or facilities are excessively soiled, VVB Vierländer Betriebsgesellschaft mbH & Co. KG reserves the right to charge a special cleaning fee commensurate with the effort. Smoking is strictly prohibited throughout all premises. Violations may incur a fee of up to €600 per incident. All costs for services used but not paid for will be charged to the booking customer (for group bookings, the main contractual partner).

14. Deviating agreements or ancillary arrangements must be in writing to be effective. If individual provisions of these Terms and Conditions are invalid, the remaining provisions remain unaffected. These Terms and Conditions will expire upon publication of a new version.

The place of performance and exclusive jurisdiction for all mutual claims is Hamburg, Germany.

VVB Vierländer Betriebsgesellschaft mbH & Co. KG
Zollenspieker Hauptdeich 141
21037 Hamburg
Telefon +49 (0)40 793133-0
Telefax + 49 (0)40 793133-88
info@zf-elbe.de
www.zollenspieker-faehrhaus.de

Volksbank eG
IBAN: DE 18 2019 0109 0031 1600 00
BIC: GENODEF 1 HH 4

Amtsgericht Hamburg HRA 91213
USt-IdNr. DE 192 187 260

phG
VVB Verwaltung Vierländer Betriebsgesellschaft mbH
Geschäftsführerin: Franziska Grimm
Amtsgericht Hamburg HRB 65679

Stand Januar 2026