Frequently asked questions
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Wir stehen Ihnen gerne zur Verfügung und freuen uns darauf, Sie im Zollenspieker Fährhaus begrüßen zu dürfen.
Our rooms vary in size and location. The so-called French rooms do not offer a direct view of the Elbe River.
You are welcome to make or change reservations via email, by phone, or directly through our website.
Check-in is possible from 3:00 PM and check-out must be completed by 11:00 AM.
The cancellation policies vary depending on the booking and the chosen price category. Please refer to the exact conditions in your reservation confirmation.
Yes, we offer complimentary parking spaces for our guests directly at the hotel.
The hotel is approximately 34 kilometers from the airport, which is about a one-hour drive.
From Monday to Friday, we serve breakfast from 6:30 AM to 10:30 AM. On weekends and public holidays, breakfast is available from 7:00 AM to 12:00 PM.
Pets are warmely welcomed at our hotel. However, there is a surcharge of €17.00 per night. Please register your pet in advance.
In the vicinity of our hotel, you can enjoy numerous activities such as bicycle tours (bicycles can be rented from us), visits to the open-air museum, swimming pools, and a nearby lake for swimming.
Yes, external guests can also use our spa area. A day pass costs €20.
Yes, we have accessible rooms available, which we kindly ask you to book over the phone.
Allergy-friendly bedding is a standard in all our rooms.
We offer both gluten-free and vegan options. If you need gluten-free bread and rolls, please notify us in advance so we can prepare accordingly.
