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General terms and conditions

1. The following General Terms and Conditions are an integral part of all contracts with VVB Vierländer Betriebsgesellschaft mbH & Co. KG. They apply in particular to the in-house services, such as the provision of hotel rooms, conference and banquet rooms as well as other premises of the Zollenspieker Fährhaus.

Contractual partner of VVB Vierländer Betriebsgesellschaft mbH & Co. KG is basically the hotel guest / organiser. If an organiser acts as the ordering party, he shall be the contractual partner with the hotel guest in case of doubt and shall be jointly and severally liable with the hotel guest.


2. The prices on which the booking is based are generally determined in accordance with the price list valid at the time the service is provided. In the event of a written order confirmation by VVB Vierländer Betriebsgesellschaft mbH & Co. KG and if more than 12 months elapse between the conclusion of the contract and the provision of the service, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to charge the prices valid at the time the service is provided, provided that these prices do not exceed 10% of the agreed price.

3. The prices can be calculated by VVB Vierländer Betriebsgesellschaft mbH & Co. KG if the customer subsequently requests changes in the number of rooms booked, the hotel's services or the length of stay of the guests and the hotel agrees to these.

4. The following additionally applies to the booking of conferences and banquets: The occasion of the conference/banquet to be indicated by the customer at the time of booking is an integral part of the contract. If the event deviates considerably from this, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to terminate the contract extraordinarily.

If a minimum turnover has been agreed and this is not achieved, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may demand 100 % of the difference as lost profit.

If VVB Vierländer Betriebsgesellschaft mbH & Co. KG makes technical equipment available for the event, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to demand adequate security from the customer to cover damages and losses or to take out liability insurance for his account at his discretion.

The customer is not allowed to bring food and drinks to the event. In special cases a written agreement can be made. The VVB Vierländer Betriebsgesellschaft mbH & Co. KG is, however, entitled in this case to charge a service fee or corkage fee.

The reserved space is only available to the customer for the agreed period. If this period is exceeded, the VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to charge a proportionate surcharge

In the case of a reservation, any cancellation must be made at least 6 months before the booked date. In the event of later cancellation, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to demand cancellation costs in the following amount:
later than 6 months before the booking: 65% of the lost turnover
later than 4 weeks before the booking: 70 % of the lost turnover
later than 3 weeks before the booking: 80 % of the lost turnover
later than 2 weeks before the booking: 90 % of the lost turnover
later than 1 week before the booking: 90 % of the lost turnover

The number of persons booked by the customer is a fixed part of the contract. The customer shall notify VVB Vierländer Betriebsgesellschaft mbH & Co. KG the number and the names of the participants at the latest 7 working days before the date. If the number of participants is lower than the number registered, the customer must make payment in accordance with the number of participants notified. Reductions in the number of participants will be taken into account up to 48 hours before the start of the event. In the event that more participants appear than registered, payment will be made in accordance with the actual number of participants. 

5. Cancellation and changes to the original reservation of hotel rooms and lodging nights are only possible free of charge for the guest or the customer if the following deadlines are met:
1 to 3 rooms: up to 24 hours before arrival date
4 to 8 rooms: up to 7 days before arrival date
9 to 14 rooms: up to 4 weeks before arrival date
more than 14 rooms: up to 6 weeks before arrival date



6. In the event of force majeure or other circumstances beyond the control of VVB Vierländer Betriebsgesellschaft mbH & Co. KG, in particular those outside the sphere of influence of VVB Vierländer Betriebsgesellschaft mbH & Co. KG, the VVB Vierländer Betriebsgesellschaft mbH & Co. KG reserves the right to withdraw from the contract.

7. VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to demand an advance payment and a reasonable security deposit both upon conclusion of the contract and thereafter. At least 50% of the agreed service price shall be deemed reasonable. If the contractual partner has no residence or registered office in Germany, VVB Vierländer Betriebsgesellschaft mbH & Co. KG may in any case demand at least a security deposit in the full amount of the price. Advance payments and security deposits shall be made no later than 4 weeks before the agreed commencement of the provision of services by VVB Vierländer Betriebsgesellschaft mbH & Co. KG are due. 

8. Claims of the VVB Vierländer Betriebsgesellschaft mbH & Co. KG are due within 10 days of receipt of the invoice, at the latest 4 weeks after performance by VVB Vierländer Betriebsgesellschaft mbH & Co. KG is due for payment without deduction.

9. If the sum of not yet due remuneration claims of VVB Vierländer Betriebsgesellschaft mbH & Co. KG for services already rendered exceeds an amount of 250.00 Euro or if services are used for a period exceeding one week, VVB Vierländer Betriebsgesellschaft mbH & Co. KG is entitled to make accrued amounts due through interim invoices.

Each invoice of VVB Vierländer Betriebsgesellschaft mbH & Co. KG is to be paid immediately in cash upon presentation and without deduction of cash discount. In the event of default in payment of even one invoice amount, the hotel shall be entitled to terminate all existing contracts and to suspend all further and future services for the customer; this shall also apply to advance services provided by the hotel.

The contractual partner shall have no right of retention on due claims of the hotel. He may set off his own claims against claims of the hotel only to the extent that his claims are undisputed or have been finally determined by a court of law.

The reference to the assumption of costs by VVB Vierländer Betriebsgesellschaft mbH & Co. KG requires proof in written form.

If the contractual partner uses a credit card for payment (e.g. for general orders with advance payment or guaranteed booking) without physically presenting it (e.g. via telephone, Internet, etc.), the contractual partner shall be liable to VVB Vierländer Betriebsgesellschaft mbH & Co. KG is not entitled to revoke this charge against its credit card institute.

10. Booked rooms are available to customers from 15:00 hrs. onwards. The contractual partner and/or the guest have no claim to earlier provision, unless the rooms are reserved including the previous day. Unless a later arrival time has been expressly agreed, VVB Vierländer Betriebsgesellschaft mbH & Co. KG has the right to allocate booked rooms elsewhere after 6 p.m. if the customer has not arrived by then. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. Thereafter, the hotel may charge 50 % of the full lodging price (list price) for the additional use of the room until 6 p.m. in addition to the damage incurred, and 100 % from 6 p.m. onwards.

11. Remaining items of the customer will only be forwarded upon request and insofar at the risk and expense of the customer. The hotel shall keep the goods for 6 months and charge a reasonable fee for this. Thereafter, if there is a recognisable value, the goods will be handed over to the local lost property office.  

12. Any liability of VVB Vierländer Betriebsgesellschaft mbH & Co. KG for damages, in particular for items brought in by the customer, is otherwise excluded, unless VVB Vierländer Betriebsgesellschaft mbH & Co. KG or its personnel is guilty of intent or gross negligence.

The hotel parking space available to the customer shall not be made available within the framework of the contractual relationship between the customer and the hotel. This is a service provided by VVB Vierländer Betriebsgesellschaft mbH & Co. KG without any contractual obligation. Liability for damages in connection with the use of the car park is therefore excluded.  

13. Deviating agreements or collateral agreements must be in writing in order to be effective. Should individual provisions of the above General Terms and Conditions of Business be invalid, this shall not affect the validity of the remainder of the contract. These General Terms and Conditions shall lose their validity upon publication of a new version of the General Terms and Conditions.

Place of performance and jurisdiction for all mutual claims is Hamburg.


VVB Vierländer Betriebsgesellschaft mbH & Co. KG
Zollenspieker Hauptdeich 141
21037 Hamburg
phone +49 (0)40 793133-0
fax + 49 (0)40 793133-88
info(at)zollenspieker-faehrhaus.de
www.zollenspieker-faehrhaus.de

Volksbank eG, VBS
IBAN: DE 18 2019 0109 0031 1600 00
BIC: GENODEF1HH4

Commercial Register
Amtsgericht Hamburg HRA 91213

VAT ID
DE 192 187 260

General partner
VVB Verwaltung Vierländer Betriebsgesellschaft mbH
Geschäftsführer: Oliver Kahle, Karoline Pospiech
Amtsgericht Hamburg HRB 65679