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INFORMATION ABOUT YOUR STAY

Dear guests,

The health of our guests and employees is our top priority.

We would like to show you on this page what we are doing to counteract the Corona virus "Covid-19".

We also ask for your understanding that from now on we have to request personal data from every guest in order to be able to seamlessly prove a possible chain of infection.

These data are treated exclusively in accordance with the currently valid General Data Protection Regulation and are used exclusively for this purpose and in accordance with the statutory provisions.

For more information, please refer to the data protection section.


COVID-19 restrictions and protective measures (from January 11, 2021 to probably February 14, 2021)

The following accommodation offers in accordance with the provisions of this ordinance in accommodation establishments are still permitted:

The offense of business-related stays includes stays that serve the exercise of a profession, in particular the accommodation of business travelers.

A stay is medically motivated if this is necessary for the use of medical treatment.

Stays are only compulsory in a socio-ethical manner if, without the stay, there would be a violation of social or ethical norms. This applies, for example, to people who are temporarily prevented from returning to their home town due to circumstances beyond their control or for stays to regulate mandatory and non-postponable family or custody matters, such as the necessary participation in a funeral service, the care of people in need or the exercise of supervisory powers.

- All other areas of the hotel such as the restaurant, bar and sauna area will remain closed.

You can always find current information on this page or in social media such as www.facebook.de/zollenspieker or www.instagram.com/zollenspiekerfaehrhaus 


COVID-19 restrictions and protective measures (valid until probably 01/10/2021)

Following the federal and state conference on December 13, 2020, the Hamburg Senate decided the following:

- In Hamburg, hotel stays for family visits are permitted from December 24, 2020 to December 26, 2020 and are NOT considered a tourist trip. The journey may only take place during this period!

As proof of this, the traveler must provide written evidence of who this visit is for. Please use this confirmation template for this and hand it in at the reception upon arrival at the latest.

- The following accommodation offers in accordance with the provisions of this ordinance in accommodation establishments are still permitted:

The offense of business-related stays includes stays that serve the exercise of a profession, in particular the accommodation of business travelers.

A stay is medically motivated if this is necessary to receive medical treatment.

Stays are only compulsory socially and ethically if, without the stay, there would be a violation of social or ethical norms. This applies, for example, to people who are temporarily prevented from returning to their home town due to circumstances beyond their control or to stays to regulate mandatory and non-postponable family or custody matters, such as the necessary participation in a funeral service, the care of people in need or the exercise of supervisory powers.

- All other areas of the hotel such as the restaurant, bar and sauna area will remain closed.


COVID-19 restrictions and protective measures (Valid from November 2nd, 2020 until probably January 10th, 2021)

* Overnight stays are only permitted for business travelers - proof of this must be provided with proof of employer!

* the entire catering and bar area including outdoor catering is closed!

* Breakfast or a comparable service is not offered (also no room service)!

* the sauna and SPA area is closed!

* the terrace and beer garden area is closed!

* Access to the hotel premises is only permitted for staff and business travelers overnight guests!


COVID-19 restrictions and protective measures (As of October 26, 2020)

* According to the ordinance of the Hamburg Senate, tourist accommodation for guests from the German Corona HotSpots that exceeds the number of 50 new infections per 100,000 residents in the last 7 days specified by the Robert Koch Institute is prohibited. - THIS APPLIES TO GUESTS FROM HAMBURG!

A current overview of the HotSpots reported by the RKI can be found on this page from the Robert Koch Institute.

An exception is the presentation of a negative corona test, which must not be older than 48 hours.

* A curfew for restaurants and bars from 11 p.m. From this point onwards, all gastronomic elements of the hotel will close and it is forbidden to serve or sell alcohol until 10:00 a.m. on the following day!

* Table reservations in the restaurant and alcoholic celebrations are limited to a maximum of 10 people per table, which may come from a maximum of 2 households.

(The hotel staff is authorized to evict guests from the house without this proof)

In addition, a minimum distance of 1.50 meters applies to the entire hotel premises. If this is not possible, we recommend wearing mouth and nose protection!

Please understand that measures and restrictions to protect and as a condition to contain the corona pandemic may change between the time of booking and the date of arrival. These restrictions and measures are to be carried out by the Zollenspieker Fährhaus by order of the Hanseatic City of Hamburg and are by no means the free decision of our company. Please address complaints against the conditions directly to the Hanseatic City of Hamburg.

You can find out more hygiene protection measures and all current opening times here on our website.

The full version of the regulation to contain the spread of the coronavirus can be found on this LINK of the Hanseatic City of Hamburg


Hotel & rooms

- A sheet of plexiglass at the reception

- Disinfectants at all entrances and in all toilets

- In order to be able to guarantee a contactless check-in, we ask only one person to fill out the registration form for the room. All accompanying persons do not have to present themselves.

- Contactless payment is possible everywhere in the hotel & restaurant

- our hotel rooms are thoroughly disinfected after departure

- All handles, brackets. Light switches, tables and armrests are disinfected several times a day

- As before, our toilets are cleaned and disinfected several times a day

- In our elevators, only a maximum of 2 people should ride in order to keep the minimum distance or the assembly requirements

- The 10 most important hygiene tips are ready for you in every room

Restaurant, breakfast and kitchen

- All tables are aligned in such a way that a minimum distance of at least 1.5 meters from the neighboring table is maintained

- In order to ensure the minimum distance, you will be placed by our staff

- A maximum of 10 people from two households are allowed at one table

- Please wear mouth and nose protection up to your seat or when you go to the toilet

- Our employees wear mouth and nose protection

- We have set up a one-way system for entry and exit

- Disinfectants at all entrances and in all toilets

- Contactless payment is possible everywhere in the hotel & restaurant

- You can choose our breakfast buffet individually, it will be presented to you directly by a service employee

(For the time being we refrain from a public buffet due to current hygiene regulations)

- our kitchen is thoroughly disinfected every day

- All plates, all cutlery and all glasses go through a very high-temperature cleaning process with special cleaners that completely kill viruses and bacteria

- Our menu cards are available as a download for your own mobile phone - They are also available as a seat set in the restaurant and are disposed of after each use

- All handles, brackets. Light switches, tables, chairs and armrests are disinfected several times a day

- As before, our toilets are cleaned and disinfected several times a day

SPA & Beauty

Our sauna area is closed!

A date for the reopening is not yet known.

Massages are not offered.

The 10 most important hygiene tips
from the BZgA